Home Health VNA

Hospice Director of Clinical Services

MVH - Lawrence (office)
Job ID
# of Openings
Hours (posting)
Regular Full-Time
Hours Per Week
Schedule From:
8:00 AM
Schedule To:
4:30 PM


Your skill and experience as a Director can make a difference in the lives of people nearing the end of their life’s journey.


This position will be responsible for the High Pointe House growth and clinical operations, growing the NH facility business and growing our ME hospice business. This position is responsible to the Vice President of Clinical Services/ Chief Clinical Officer for all community and hospice house performance metrics and program functions that include insuring:   the quality of all services to meet/exceed industry standards; the agency meets/exceeds budgeted ADC goals for growth, GIP revenue, operating income and patient satisfaction.



  • Works with Medical Director to deliver optimal hospice care.
  • Seeks innovative and alternative ways to deliver care so as to contain costs and maximize reimbursement.
  • Remains current on hospice standards of practice and publicly reported outcome metrics.
  • Hires management staff with appropriate skills and experience for available positions.
  • Participates in setting standards for hiring hospice staff.
  • Coaches and develops staff to achieve maximum potential.
  • Works with VP to administer indigent and grant monies when available.
  • Participates in development of annual budget.
  • Monitors revenue and expenses including cost per patient day (CPPD) and implements corrective action when needed.
  • Maintains current knowledge of, and ensures MVH adheres to: laws; regulations; Medicare COPs; Joint Commission standards; and, organization’s policies and procedures.
  • Assists with DPH and Joint Commission site visits.
  • Participates in development and revising of policies and procedures when needed.
  • Develops effective relationships with referral sources to ensure referrals.
  • Promotes Merrimack Valley Hospice in the community.
  • Prepares business opportunity/cost-benefit plans as appropriate.
  • Acts as a team player with management staff to handle problems in a proactive manner.
  • Maintains positive and supportive attitude while maintaining appropriate management boundaries.
  • Works collaboratively with Performance Improvement Coordinator to ensure continual improvement in performance.



  • Registered in Massachusetts, New Hampshire and Maine as a professional nurse; or, registered in Massachusetts as a social worker.
  • Bachelor’s degree required, Master’s in business or related field preferred.
  • Three years’ experience in community hospice clinical operations and management.
  • Experience in progressive healthcare management.
  • Strong leadership and emotional intelligence skills.
  • Tact, diplomacy and sensitivity in dealing with customer and staff relations.
  • Able to read printed word.
  • Able to communicate effectively in English, both verbally and in writing.
  • Good analytical and budget management skills.
  • Able to provide own transportation for job related meetings and appointments outside the office.
  • Understands operations of organization.


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