Home Health VNA

Homecare Scheduling Supervisor

US-MA-Lawrence
Department
HCI - Gr. Lawrence area
Job ID
2017-1866
# of Openings
1
Hours (posting)
Regular Full-Time
Hours Per Week
37.5
Shift
Days
Schedule From:
8:30 AM
Schedule To:
5:00 PM

Overview

Are you looking for an interesting and dynamic position in the growing field of home health care?

 

As a Homecare Scheduling Supervisor you are responsible for the effective performance of the home care aide staff, scheduling of services for patients, general office duties and special projects.

Responsibilities

  • Call clients upon receipt of authorization to begin services.
  • Create scheduling orders for clients into the system at requested start date, not date filled.
  • Confirmation of schedules with both employee and clients for start of care and all changes.
  • Telephone orientation is provided by Scheduling Supervisor. This includes careplan review for PCH/HHA cases.
  • Contact clinician for all orientation requests of Category II skills, and as appropriate.
  • Keep client informed of all scheduling changes, before it occurs..
  • Edit scheduling changes within the workday of their occurance, hence minimal "kick-outs".
  • Inform manager of cases that cannot be filled (2-3 days for VNA; 5 days for ESMV).
  • Effectively utilize 12/12 staff that has been assigned to each Scheduling Supervisor.
  • Appropriate utilization of contract agency staff. Ensure required documents are on file.
  • Maintain an Employee book which contains documentation of employee refusals, sick calls, issues, etc.
  • Effectively deal with employee discipline issues, in coordination with Human Resources. Keep manager informed.
  • Handle staff transfers, terminations, FMLA, and LOA's appropriately.
  • Effective monitoring of field staff to ensure schedule adherence and proper work ticket documentation.
  • Coordinate and oversee Support Group Meeting for assigned team every three months.
  • Follow through with investigating events to determine cause. This refers to computer glitches, scheduling, and receipt of, or lack of requests for services; as well as dealing with discharges without notification.
  • Confer with and report to manager any problems, status of service, staffing levels, and all other concerns.
  • Keep On-Call apprised of potential scheduling problems, events, etc. Provide On-Call with updated information on a daily basis. On-Call needs to know schedules for evening and weekend coverage.

 

Qualifications

  • High School Diploma or equivalent.
  • Experience in a homecare agency or related field with demonstrated ability to work independently.
  • Maturity, good health, positive attitude in working with people, flexibility and skills in public relations and supervision.
  • Able to read printed words in English.
  • Able to communicate effectively in English (verbal and writing).
  • Tact and sensitivity in dealing with emotional or stressful staff/patient situations.
  • Physically capable of performing the job with or without reasonable accommodations.

 

 

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